Have you ever made a mistake and it feels like the whole world is ending? Yea… me too…
Akuna has been struggling with supply chain issues and we finally thought we had it solved 2 weeks ago. We had palm and soybean oil and were so excited to finally start producing soap! However, the first batch we made turned out too soft. It could be broken up into what felt like Kinetic sand — that isn’t soap. So we tried another couple of molds… it worked well enough (by the way…. well enough is never a good sign). We forged ahead and tried again, we made another 2 batches. Both batches failed in the same strange sort of way. Originally, we thought it might be the lye, so we changed what lye we were using. Then we wondered if it was the oil… after multiple experiments, each eliminating different variables, we found it was the palm oil. Now, it was my job to get a hold of the “Oil Guy” as we have him listed in our WhatsApp and get him to agree to do a refund/replacement. It was a lot of back and forth. “You gave us bad oil, the moisture content was too high,” I said. He would rep...